FAQ
Straight answers
If your question is not here, call 020 7946 0138. A clinician calls back the same day.
Do I need a GP referral?
No. You can book a first visit directly. If your assessment shows something that needs a GP or a scan first, we tell you on the day and write the referral letter for you.
Does an adjustment hurt?
Most people feel pressure and then relief. We explain what we are about to do before we do it, and every technique has a gentler alternative. Nothing happens that you have not agreed to.
How many visits will I need?
Most of our patients are discharged within six visits. You get an honest estimate at the end of the first visit, written down with the cost, and we check it against your progress every time.
Can I claim on my health insurance?
Yes, with most UK insurers. We are recognised by the major providers and send the invoice in the format they ask for. Check your policy covers chiropractic before your first visit.
What if I need to cancel?
Cancel or move an appointment for free up to 24 hours before. Inside 24 hours we charge half the fee, unless you are unwell, in which case we waive it.
Is chiropractic safe in pregnancy?
Yes, with the right adaptations. Ilse uses a pregnancy table and side-lying techniques from the first trimester onwards and never works on the bump. Tell your midwife you are coming to us.
What should I wear?
Something you can move in: leggings or shorts and a vest top. We have gowns and a private changing area if you come straight from work.
Do you treat children?
We see teenagers from 12 upwards for sports injuries and posture, with a parent or guardian in the room. We do not treat babies or young children.
Still wondering if we can help?
Send a short message about what hurts. A clinician replies within one working day, and it costs nothing to ask.